At Closet Chronicle, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy to address your concerns. Please read the following policy carefully to understand your rights and our obligations.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Timeframe: You must request a refund within 30 days of the purchase date. After this period, we cannot offer a refund or exchange.
- Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, including all tags, labels, and accessories.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Final sale items
- Custom or personalized orders
- Intimate apparel, such as underwear and swimwear, for hygiene reasons
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at hello@closetchronicle.com with your order number and the reason for your refund request.
- Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, you will receive instructions on how to return the item.
- Return Shipping: You are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Your Refund
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: Sometimes refunds take several days to be officially posted.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you have done all of the above and still have not received your refund, please contact us at hello@closetchronicle.com.
Exchanges
If you need to exchange an item for a different size or color, please follow the same steps as the refund process. Note that we can only replace items if they are defective or damaged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@closetchronicle.com with details and a photo of the damage. We will provide instructions on how to return the item for a full refund or replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Information
If you have any questions about our Refund Policy, please contact us:
- Email: hello@closetchronicle.com
- Website: https://closetchronicle.com/
Thank you for shopping with Closet Chronicle. We appreciate your business and are dedicated to providing you with the best possible shopping experience.